Customer Service

Ordering
Most orders placed on fusionbeauty.com are processed within 1 - 2 business days from the time order is placed. Orders placed during the weekend will be processed the following Monday. Orders placed during a holiday will be processed the next business day. Currently, ordering from fusionbeauty.com is only available to customers in the U.S.

Back to TopShipping
We offer the following shipping methods:

Flat Rate Shipping: 5 - 7 business days from the time order is processed
FED-EX 2 Day Shipping: 3 -5 business days from the time order is processed
FED-EX Overnight Shipping: 1 -3 business days from the time order is processed 

Back to TopReturns & Replacements
Fusion Beauty honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your Fusion Beauty order, simply return the unused portion and your fusionbeauty.com receipt within 30 days of purchase and we will reimburse your account for the full amount. We’re sorry; Shipping & Handling fees are not refundable.

Returns will ONLY be granted on items purchased from fusionbeauty.com. Returned items purchased from any other store or website will be automatically discarded at Customer’s expense.

In order to ensure proper credit, please return the product with postage prepaid along with the original packing slip to the following address:

Fusion Brands America Inc.
Attention: E-Commerce Returns
444 Madison Avenue
7th Floor
New York, NY 10022

Back to TopFinal Sale Items
Final Sale: Items marked as "Final Sale" cannot be returned or exchanged. They are also not eligible for any discounts or promo code usage unless otherwise noted.

Back to TopViewing Orders
Status of online orders placed on fusionbeauty.com can be viewed by clicking on the My Fusion link located on the top right hand side. Users must register to use this feature. This feature is not available to users who use the Guest Check-out option during the check-out process.

Back to TopContact UsPhone: 1-800-261-9110
Hours: 9:00 AM to 5:00 PM EST Monday thru Friday, excluding holidays
Email:  customerservice2@fusionbrandsinc.com
24 hours 7 days a week

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